Policies

ORDER PROCESSING
Many of our items are in stock, and some are ‘Made to Order’.
‘In stock’ items are usually be shipped within 3-7 business days, and ‘Made to Order’ items generally have a turnaround time of 1-3 weeks. If you have a mixed order of some stock items and some ‘Made to Order’, your order will be processed and sent as if the whole lot is ‘Made To Order’ If you require your products earlier than this, please get in contact with Sparrow & B via email: hello@sparrowandb.com.au to arrange.

All of our products are handmade. Due to the nature of our production method, each product may vary slightly.


SHIPPING POLICIES:
All items are sent via regular parcel post with Australia Post, unless Express Post or other Shipping Upgrades are chosen.

All orders are shipped from Melbourne, Australia.
Tracking is automatically available for all domestic orders. Please contact us if you would like your tracking number provided.
Tracking is available for International orders, but must be selected upon checkout.

Once your order has been shipped, Sparrow & B can accept no responsibility for timely delivery, loss, or any damage to your package. As a customer, it is your decision to take on this risk. By purchasing our products, you are confirming that you have read through our Shipping Policies.

Whether using Australia Post, Express Post, or Couriers; shipping is a third-party service, and Sparrow & B have no authority, responsibility or power over these third-party services, and thus, we cannot guarantee anything once your order leaves our hands.

DOMESTIC DELIVERIES: You may upgrade your shipping to Express Post which will provide a tracking number and guarantees delivery of 1-3 days within Australia (normal order processing times still apply)

INTERNATIONAL DELIVERIES: Sparrow & B offer International Shipping throughout the world. If you can't see your country listed upon checkout, choose the 'Everywhere Else' option.
The regular service offered is: Economy Post.
Please select your preferred option upon checkout, using the information below
  • Economy Post has NO tracking, but is the cheapest way to get your parcel, with shipping time of 10-14 business days.
  • Standard international postage provides Tracking door-to-door, and generally takes 6-10 business days.  We recommend this service as a great way to get your order quicker, and peace-of-mind with the tracking service.
  • International Express services also available for extra cost, and take around 2-4 business days. (normal order processing times still apply) 
International Couriers are also available - please contact sparrowandb@gmail.com to arrange.

Customers are responsible for all customs and duties where applicable.

 
RETURNS:
All Sales are Final.
We will only accept returns if they are found to be faulty or defective at time of arrival.
Please inspect all goods immediately upon arrival. Please contact Sparrow&B within 5 days of receipt of damaged or defective goods.
Returned merchandise will be repaired or replaced with new merchandise. (dependant on analysis by our team)
Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
 
 
For further information on our Returns Policies, Privacy Policy,  and to view our Terms of Service,
please click here